At Omigo, we want to make sure you’re satisfied with your bidet! To help ensure that you get the bidet that’s right for you, we offer free exchanges within 90 days; please know that free exchanges are limited to one product per customer, per household.
Our 90-day exchange policy is limited to the following products:
- The Omigo Luxury Bidet Toilet Seat (CMAO)
- Element Bidet Attachment (CBHA-A)
- Element+ Dual Temperature Bidet Attachment (CBHA-D)
If you need to exchange your eligible product, we will cover the costs of shipping your unit back to us as well as for shipping your new unit back to you! Please note that exchanged items will not be eligible for further free exchanges.
If you decide that our bidets are not for you, we also offer easy returns! All returns are subject to a 10% restocking fee. Since used bidets can have possible bacterial contamination and cannot be resold, our only option is to responsibly recycle them. This restocking fee goes toward safely processing returns, protecting our return team’s health, and ethically recycling the bidet.
Please see our Returns & Refunds article for full details.
To start a return, go to our contact page and select Returns & Exchanges. An Omigo Agent will provide you with a Return Merchandise Authorization (RMA) and prepaid shipping label. The cost of the prepaid shipping label will be deducted from your refund amount. Then carefully box up your item with your RMA inside, affix your prepaid label, and send your package back to us. Your original form of payment will be refunded within 30 days of receipt (extended refund times are due to increased health and safety procedures during the return receiving process).
For questions about your refund, please contact our support department. Please do not contact your method of payment as this can further delay issuing your refund.
Pre-Paid Shipping Label Rates for Contiguous US
- $35 for bidet seats (Omigo, OmigoSL, OmigoGS)
- $18 for bidet attachments (Element, Element+)
- If you want to return a product pre-paid and use your own carrier, just let us know and we will refund you the entire amount of your product purchase price.
- Pre-paid label shipping rates for AK, HI, PR, and Virgin Islands are $85 for Omigo and Omigo SL and $45 for the Element or Element+.
Non-Eligible Product Return Policy
Products that do not fall under the 90-day policy (e.g. Omigo SL (CAFSL), Omigo GS (CRBD), Bamboo Bidet Towels (OM-TWL), or any other parts, accessories, or clothing) are eligible for returns and refunds up to 30-days after purchase. These products are only eligible for a refund if the product has not been used, installed, damaged, nor handled excessively, a Return Merchandise Authorization (RMA) has been requested within 30 days of purchase, and the product is received by Omigo within 44 days of purchase. Please note there will be a 10% restocking fee deducted from your final return amount.
Additional Terms & Conditions
- Refunds on all sales financed through Affirm are for principal payments only and exclude any interest paid.
- Shipping charges are non-refundable, including any expedited shipping or shipping to AK, HI, PR, and the Virgin Islands.
To access this information in our help center, click here.